Umrah-affordable.com
Privacy Policy
Effective Date: 30 April 2025
1. Introduction
At Umrah-Affordable.com, we prioritize the confidentiality and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore.
2. Information We Collect
We may collect various types of personal data, including but not limited to:
- Personal Identification: Full name, NRIC/passport number, date of birth, nationality.
- Contact Details: Phone number, email address, mailing address.
- Travel Information: Flight details, accommodation preferences, travel dates.
- Payment Information: Credit/debit card details, billing address.
- Health Information: Medical conditions or dietary requirements relevant to your travel.
- Emergency Contacts: Name and contact details of a designated emergency contact person.
3. Purpose of Data Collection
Your personal data is collected for the following purposes:
- Service Provision: To process bookings, arrange visas, accommodations, and transportation.
- Customer Support: To communicate updates, respond to inquiries, and provide assistance.
- Marketing Communications: To inform you about promotions, packages, and newsletters (with your consent).
- Legal Compliance: To fulfill legal obligations and regulatory requirements.
4. Consent
By providing your personal data, you consent to its collection, use, and disclosure as outlined in this policy. You may withdraw your consent at any time by contacting our Data Protection Officer (DPO). Please note that withdrawing consent may affect our ability to provide you with certain services.
5. Disclosure of Personal Data
We may disclose your personal data to third parties under the following circumstances:
- Service Providers: Airlines, hotels, transportation companies, and visa processing agencies to facilitate your travel arrangements.
- Legal Requirements: When required by law or to comply with legal processes.
We ensure that these third parties are bound by confidentiality obligations and comply with the PDPA.
6. Data Security
We implement appropriate security measures to protect your personal data from unauthorized access, collection, use, disclosure, copying, modification, disposal, or similar risks. These measures include secure servers, firewalls, and encryption.
7. Retention of Personal Data
Your personal data will be retained only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once your personal data is no longer needed, we will securely dispose of or anonymize it.
8. Access and Correction
You have the right to access and correct your personal data held by us. Requests should be directed to our Data Protection Officer (DPO). We will respond to your request as soon as reasonably possible.
9. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience, analyze site traffic, and support our marketing efforts. These technologies may collect data such as your IP address, browser type, device information, and browsing behavior.
Types of Cookies:
- Essential Cookies: Necessary for the basic functioning of our website.
- Performance Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously.
- Functionality Cookies: Allow our website to remember choices you make and provide enhanced, more personalized features.
- Advertising Cookies: Used to deliver advertisements more relevant to you and your interests.
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality and performance of our website.
10. Transfer of Personal Data Outside Singapore
If we transfer your personal data to countries outside of Singapore, we will ensure that the receiving party provides a standard of protection comparable to that under the PDPA. We will obtain your consent for such transfers when required.
11. Data Protection Officer (DPO)
We have appointed a Data Protection Officer to oversee our data protection responsibilities and ensure compliance with the PDPA. If you have any questions or concerns regarding your personal data, please contact our DPO:
- Name: Neesha
- Email: Neesha@emeraldtours-sg.com
- Phone: (65) 86832687
- Address: 390 Victoria Street, #01-36 Golden Landmark Shopping Center, Singapore 188061
12. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal or regulatory requirements, or our data handling practices. Any changes will be posted on our website with the updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your personal data.
13. Your Rights Under the PDPA
Under the PDPA, you have the right to:
- Access: Request access to your personal data held by us.
- Correction: Request correction of any inaccurate or incomplete personal data.
- Withdrawal of Consent: Withdraw your consent for the collection, use, or disclosure of your personal data.
To exercise any of these rights, please contact our Data Protection Officer using the contact details provided above. Please note that withdrawing consent may affect our ability to provide you with certain services.
14. Contact Us
If you have any questions or concerns about this Privacy Policy or our data protection practices, please contact us at:
- Email: privacypolicy@emeraldtours-sg.com
- Phone: (65) 86832687
- Address: 390 Victoria Street, #01-36 Golden Landmark Shopping Center, Singapore 188061
This policy is designed to provide clarity on how your personal data is managed by Umrah-Affordable.com. For more detailed information on PDPA compliance, you may refer to the Personal Data Protection Commission Singapore’s guidelines.